Question 1

How do I create a Minechain account?

Accepted Answer

Go to app.minechain.online/register, enter your email and a password, and click Create Account. You'll receive a verification email — click the link to activate your account. The whole process takes under 60 seconds.

Question 2

Do I need to verify my email?

Accepted Answer

Yes. Email verification is required before you can earn. Check your inbox (and spam folder) for the verification link sent when you register. Re-send it from the login page if needed.

Question 3

How long does it take to start earning?

Accepted Answer

Immediately after email verification. Head to the Impressions section and start watching content. Credits appear in your balance after each confirmed view.

Question 4

How do I set up my profile?

Accepted Answer

After logging in, go to Settings → Profile. Add a username, profile picture, and optionally your bio. A complete profile increases trust with task advertisers and referrals.

Question 5

Can I use Minechain on mobile?

Accepted Answer

Yes. Minechain works fully in mobile browsers on iOS and Android. No app installation required. A native app is on the roadmap for later in 2026.

Question 6

What if I forget my password?

Accepted Answer

On the login page, click "Forgot password?" and enter your email. A reset link will be sent within a few minutes. Check your spam folder if it doesn't arrive.

Question 7

Is Minechain available in my country?

Accepted Answer

Minechain is accessible globally. However, certain payout methods and task types may be restricted in some regions. Advertiser content availability varies by geography.

Question 8

Can I have more than one account?

Accepted Answer

No. One account per person. Multiple accounts from the same person result in suspension of all accounts. You may have one member account and one advertiser account using the same email.

Question 9

How does the impression system work?

Accepted Answer

Advertisers pay to show content to our members. When you watch an impression, your time and attention is being purchased. After the impression is confirmed (typically 5–30 seconds of view), credits are added to your balance automatically.

Question 10

When do credits appear in my account?

Accepted Answer

Impression credits appear immediately after confirmation. Task credits appear after the advertiser approves your submission, typically within 24 hours.

Question 11

What are my daily and weekly earning caps?

Accepted Answer

Daily caps: Free = 10 impressions, Bronze = 20, Silver = 35, Gold = unlimited. Weekly caps: Free = 70, Bronze = 140, Silver = 245, Gold = unlimited. Task earnings have no separate cap.

Question 12

What if I think my impressions aren't being credited?

Accepted Answer

Check your Credits History in your dashboard. If an impression confirms as "watched" but no credit appears within 10 minutes, contact support with the impression ID. This is rare and usually resolves within the day.

Question 13

How do tier upgrades affect my earnings?

Accepted Answer

Upgrading increases your daily impression cap and your referral chain depth. Both directly multiply your potential earnings. The upgrade takes effect immediately — you don't need to restart.

Question 14

Do tasks pay more than impressions?

Accepted Answer

Tasks typically pay more per action (£0.05–£5+ per task vs £0.003–£0.01 per impression). However, impressions are passive while tasks require active participation. Most members do both.

Question 15

What happens if I reach my daily impression limit?

Accepted Answer

The impression section shows "Daily limit reached." It resets at midnight UTC. You can still earn from tasks and referrals after hitting the impression cap.

Question 16

Can I earn while travelling or abroad?

Accepted Answer

Generally yes, as long as you have internet access. Some impression content may be geo-restricted by advertisers, but your balance, tasks, and referral earnings are unaffected by location.

Question 17

What is the minimum withdrawal amount?

Accepted Answer

Free and Bronze: £5 minimum. Silver: £3 minimum. Gold: £1 minimum. These thresholds may be updated — check your dashboard for the current minimum.

Question 18

What payout methods are available?

Accepted Answer

TRC20 (USDT) is available on all plans. Bank transfer and PayPal are available on Bronze, Silver, and Gold plans. Available methods may vary by region.

Question 19

How long does withdrawal processing take?

Accepted Answer

Free and Bronze: 3–5 business days. Silver: 24–48 hours priority processing. Gold: same-day processing with a dedicated account manager for large withdrawals.

Question 20

Are there fees on withdrawals?

Accepted Answer

Minechain does not charge withdrawal fees. Standard blockchain network fees may apply to TRC20 transfers (typically very small on the TRON network). PayPal and bank fees depend on your local institution.

Question 21

Do I need to complete KYC to withdraw?

Accepted Answer

KYC (identity verification) is required for withdrawals above a certain threshold, and for PayPal/bank withdrawals. TRC20 withdrawals under the KYC threshold can proceed without verification. Details are shown in your withdrawal settings.

Question 22

What currency are withdrawals made in?

Accepted Answer

TRC20 withdrawals are in USDT. Bank withdrawals are in your local currency (conversion rates apply). PayPal withdrawals are in your PayPal account currency.

Question 23

What happens if my payment fails?

Accepted Answer

A failed withdrawal is returned to your balance within 24 hours. You'll receive an email with the reason. Common causes: incorrect wallet address, KYC required, or bank details mismatch.

Question 24

Can I cancel a withdrawal request?

Accepted Answer

Withdrawal requests can be cancelled if they haven't yet been processed. Go to Withdrawals → Pending and click Cancel. Once a withdrawal is in "Processing" status, it cannot be cancelled.

Question 25

How does the referral chain work?

Accepted Answer

Share your unique referral link. When someone joins and earns, you receive a percentage of their earnings automatically. On Silver and Gold, you also earn from your referrals' referrals — up to 3 levels (Silver) or 5 levels (Gold).

Question 26

How deep is my referral chain?

Accepted Answer

Free and Bronze: 1 level. Silver: 3 levels. Gold: 5 levels. Chain depth is determined by your tier at the time of the referral earning, not when the referral joined.

Question 27

How is my referral bonus calculated?

Accepted Answer

Free: 1% of L1 earnings. Bronze: 2% L1. Silver: 4% L1, 1.5% L2, 0.5% L3. Gold: 7% L1, 3% L2, 1.5% L3+. Bonuses are a percentage of what the referred member earns — not from their wallet.

Question 28

Where can I find my referral link?

Accepted Answer

In your dashboard under Referrals → My Link. You can copy the URL or share it directly via the social share buttons.

Question 29

How do I track my referral chain?

Accepted Answer

The Referrals section of your dashboard shows your L1 referrals, their activity level, and your earnings from each chain level. Chain bonuses are shown in your Credits History.

Question 30

What happens if a referral stops being active?

Accepted Answer

If a referred member stops earning, your bonus from them drops to zero — but your chain from other referrals continues. Inactive members do not affect your other earnings.

Question 31

How do I upgrade my plan?

Accepted Answer

Go to Settings → Subscription and choose a new plan. The upgrade takes effect immediately. You are charged a pro-rated amount for the remainder of your current billing cycle.

Question 32

What payment methods can I use for my subscription?

Accepted Answer

We accept Visa/Mastercard and PayPal for subscription payments (regional availability varies). Subscription payments cannot be made with crypto at this time.

Question 33

How do I downgrade?

Accepted Answer

Go to Settings → Subscription → Change Plan. The downgrade takes effect at the start of your next billing cycle. You keep the higher plan until then.

Question 34

How do I cancel my subscription?

Accepted Answer

Go to Settings → Subscription → Cancel. Cancellation takes effect at the end of your current billing period. Your earnings, balance, and referral chain remain intact after cancellation.

Question 35

Is there a refund policy?

Accepted Answer

If you cancel within 7 days of your first paid charge, contact support for a full refund. After 7 days, we do not refund partial billing periods. Free trials are not charged — no card is required to trial.

Question 36

Do I get a receipt for my subscription?

Accepted Answer

Yes. An email receipt is sent automatically on every successful charge. You can also download invoices from Settings → Billing.

Question 37

Are there taxes on my earnings?

Accepted Answer

Minechain does not deduct tax from member earnings. You are responsible for declaring income according to your local tax laws. We recommend consulting a tax professional if unsure.

Question 38

Will my price change if Minechain raises prices?

Accepted Answer

Existing subscribers are price-locked at their sign-up rate for as long as their subscription remains active. New pricing only applies to new subscriptions or plan changes.

Question 39

Is Minechain a pyramid scheme?

Accepted Answer

No. A pyramid scheme requires members to invest money that flows to higher-level members. Minechain's earnings come from advertiser payments — not from other members. You earn from your own activity (impressions, tasks) and from a percentage of what your referrals earn via advertiser payments. No money flows from member to member.

Question 40

How do I know Minechain actually pays out?

Accepted Answer

We have processed over £840,000 in member earnings. You can see withdrawal records in our payment proof section (NEEDS REAL DATA: link). Members regularly post withdrawal screenshots in our community. We also publish earnings disclosure data.

Question 41

How is my personal data protected?

Accepted Answer

All data is encrypted in transit (TLS 1.3) and at rest. We are GDPR-compliant. We do not sell personal data to third parties. You can request data export or deletion at any time from Settings → Privacy.

Question 42

What is KYC and why is it required?

Accepted Answer

KYC (Know Your Customer) is identity verification required by financial regulations when processing payments above certain thresholds. It typically involves submitting a government ID. KYC protects both members and the platform from fraud.

Question 43

What happens if my account is hacked?

Accepted Answer

Contact support immediately at the email listed on /contact. We can freeze your account, review recent activity, and help you regain access. We recommend enabling 2FA to prevent unauthorised access.

Question 44

How do I make a complaint?

Accepted Answer

Email support with "Complaint" in the subject line. We aim to respond within 24 hours. Unresolved complaints can be escalated to our compliance team. Details are in our Terms and Conditions.

Question 45

How do I create an advertiser account?

Accepted Answer

Register at app.minechain.online/register and select "Advertiser" as your account type. Advertiser verification typically takes under 24 hours. You can also add an advertiser role to an existing member account.

Question 46

How long does task approval take?

Accepted Answer

Standard tasks go live within minutes. Impression campaigns and sponsored posts are reviewed by our team and typically approved within 4–24 hours.

Question 47

How am I billed as an advertiser?

Accepted Answer

You pre-fund your advertiser wallet. Spend is deducted as members complete tasks and impressions. You set a maximum budget per campaign. Unused budget stays in your wallet.

Question 48

What reports can I access?

Accepted Answer

Your advertiser dashboard shows real-time impressions, task completions, approval rates, spend, and estimated ROI. Data is exportable as CSV.

Question 49

What if I'm not satisfied with campaign results?

Accepted Answer

If a campaign underperforms due to a platform issue, contact our advertiser support team. Refunds for fraudulent completions (if our fraud detection missed them) are reviewed case by case.

Question 50

What types of content are prohibited?

Accepted Answer

Adult content, illegal goods/services, deceptive claims, competitor referral links, and content violating our community guidelines are all prohibited. See our advertiser policy for the full list.

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